Rogers promises to credit all customers for continued service outages

Rogers caused a stir today following the outage of the telecommunications and media company’s nationwide network. Now, Rogers has made it clear that it will, in fact, extend credits to all customers.

The company first reported the service outage early in the morning of July 8, acknowledging the issues with its network and assuring the public that it was doing everything possible to fix the problem.

“We know how important it is for our customers to stay connected. We are aware of the issues currently affecting our networks and our teams are fully committed to resolving the issue as soon as possible. We will continue to update you as soon as we have more info to share,” Rogers tweeted.

Around 4 p.m. on July 8, Rogers said they were “making progress” on their networks’ outage. “Our technical teams are working to restore our services alongside our global technology partners and are making progress,” Rogers wrote.

Now, the company is reassuring its customers that despite the ongoing service outage, credits will be issued.

“We recognize the impact of our outage on your life. All technical resources and partners are fully deployed to resolve the issue. As soon as we know the exact time when the networks will be fully operational, we will share it with you now , we are focused on the solution,” Rogers tweeted.

The telecommunications conglomerate then issued a statement promising customers that they would be compensated.

“Some of our customers have raised the issue of credits and of course we will be proactively crediting all customers and sharing more information soon,” Rogers said.

Following Rogers and Fido’s network issues in April 2021, the outage resulted in customers receiving credits – so it looks like history is certainly repeating itself.

The cover image of this article was used for illustrative purposes only.



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